Terms Of Service
Effective as of June 6th , 2025
By booking services with Capable Clean—whether through our website, by phone, email, or
text—you agree to comply with and be bound by these terms and conditions. If you do not
agree to these terms and conditions, we recommend that you do not proceed with booking a
service.
Booking Confirmation
Booking service online doesn’t guarantee you a spot for that date/time. You will be
contacted by email or phone with a confirmation.
Cleaning Providers
Our providers have been properly vetted prior to onboarding with us. You can rest assured
all of our providers have integrity and are held accountable.
Right to Refuse Service
We reserve the right to deny and/or terminate service because of safety concerns,
inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and
disconnected utilities including electricity, heat (in cold temperatures), and water.
Our providers have the choice to leave if the home is in an extremely unsanitary condition
or if they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners
may refuse service on the spot and you will be charged the cancellation fee.
Cleaning Day Preparation
Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask
that you take a few minutes to tidy up to allow the cleaners easy access to the
areas/surfaces to be cleaned (floors, countertops, tabletops, etc.).
If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning
fee can be adjusted for the additional time.
Pets
We will gladly work around pets. We ask that indoor activity is limited for cleaning
efficiency and safety reasons. If your pet becomes anxious or presents a safety concern,
Capable Clean reserves the right to remove its providers from your home.
Our providers are instructed not to enter a house if they believe an animal is a threat. Pets
may behave differently if a family member is not present. If the removal of our cleaning
provider is due to aggressive pets, our cancellation policy will apply.
Service Fees
Please remember we give these quotes based on years of experience, but we may adjust the
price based on the actual condition of the house. If the scope of work is greater than
anticipated, we’ll call you. If we are unable to reach you, the provider may have to leave, and
you will be charged the cancellation fee.
We reserve the right to reevaluate rates at any time based on the scope of work required to
meet the client’s standards. Capable Clean will contact the client to discuss price or service
revisions if the cleaning time differs significantly.
Payments
Payments are made by credit/debit card or e-transfer (ACH, Venmo, or Zelle). Credit/Debit
cards will not be charged until after the appointment is completed, however, a hold will be
placed on the card 48 hours before the booking to ensure funds are available.
E-transfers must be sent 24 hours before your booking, or the booking will be canceled.
Refund Policy
We do not offer refunds. We have built our business providing the best possible service.
However, we understand things can occasionally get missed.
If something was missed, please email or call us within 12 hours, and we will correct the
issue at no charge.
Recurring Service Discount
Recurring discounts begin after the first cleaning. If you skip cleanings and your cleaning
frequency changes, your rate will adjust to the new lower-frequency pricing level.
Rate Increases
Cleaning rate adjustments may occur if there are changes in the home (e.g., remodel,
address change, more residents, added furniture).
Rates may increase annually by up to 10% of the current rate.
Lockouts
The client must make the service location accessible to Capable Clean providers on the
scheduled service day. If the team is locked out, we will attempt to reach you. If no contact is
made within 30 minutes, the cleaning will be skipped, and you will be charged the full cost
of service.
Cancellations
Cancellation Policy (48-hour notice required)
We understand that plans can change, and we strive to accommodate our customers as best
as possible. However, to ensure fairness to our team and to our other customers, we reserve
the right to charge the following fees via the card on file.
Please consider how late or last-minute cancellations can negatively impact our anticipated
earnings for the day—we are not always able to replace jobs on our schedule within such
short notice.
- Cancellations made less than 48 hours before the scheduled service will incur a $50 fee.
- Cancellations made less than 24 hours before the scheduled service will be charged 50% of
the total booking price.
- Same-day cancellations or no-shows will be charged 100% of the total booking price.
To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to
reschedule or cancel your appointment. Thank you for your understanding and cooperation.
Alarm
If your home has a security system, ensure it’s turned off or provide us with the code and
instructions. If codes change, notify us to avoid lockout fees.
Use of Homeowner’s Vacuum
If you request use of your vacuum, Capable Clean is not liable for damage or required to
perform vacuuming if the unit malfunctions.
Cleaning Supplies
Capable Clean provides its own equipment and products. If you request green products or
your own supplies, please notify us in advance. We are not responsible for damage from
client-supplied products.
Items We Cannot Clean
We do not offer mold removal or clean homes involving bodily fluids, feces, vomit, litter
boxes, or similar hazards.
Unreachable Areas & Heavy Items
Our providers do not climb higher than a step stool or move items over 35 lbs. If you want
areas behind heavy items cleaned, please move them before the appointment.
Breakage/Damage & Loss Policy
Although rare, breakage may occur. Our cleaners are insured and use reasonable care. We
are not liable for:
- Normal wear and tear
- Improperly installed items
- Undisclosed valuables (art, collectibles, heirlooms)
Clients should inform us about fragile or irreplaceable items in advance.
Notify us within 24 hours of any breakage/loss.
Cleaners Arrival Window
We schedule efficiently to reduce travel time and keep prices low. Exact times cannot be
guaranteed. Cleaning may occur between 8:00 AM and 7:00 PM, with a typical 2-hour
arrival window.
Holidays
Capable Clean does not provide service on holidays unless previously discussed specifically.
If your service falls on a holiday, we will contact you to reschedule.
House Key/Key Release
If the client leaves a key in an unsecured location or door unlocked, Capable Clean is not
liable for any resulting damage or theft.
Upon cancellation of services, keys will be returned within 48 hours or the next business
day.
Non-Solicitation of Capable Clean Providers
Clients agree not to hire Capable Clean providers directly. We invest time and resources into
recruiting, training, and vetting our team.
Governing Law
Any claim relating to the Capable Clean website or services shall be governed by the laws of
the State of California, without regard to conflict of law provisions.
We’ve worked hard to make our website and services transparent, helpful, and informative.
If you have suggestions for improvement, let us know.
Capable Clean reserves the right to change these terms and conditions at any time without
prior notice.