Terms Of Service

Effective as of June 6th , 2025

By booking services with Capable Clean—whether through our website, by phone, email, or

text—you agree to comply with and be bound by these terms and conditions. If you do not

agree to these terms and conditions, we recommend that you do not proceed with booking a

service.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time. You will be

contacted by email or phone with a confirmation.

Cleaning Providers

Our providers have been properly vetted prior to onboarding with us. You can rest assured

all of our providers have integrity and are held accountable.

Right to Refuse Service

We reserve the right to deny and/or terminate service because of safety concerns,

inappropriate or uncomfortable situations, weapons on-premises, severe clutter, and

disconnected utilities including electricity, heat (in cold temperatures), and water.

Our providers have the choice to leave if the home is in an extremely unsanitary condition

or if they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners

may refuse service on the spot and you will be charged the cancellation fee.

Cleaning Day Preparation

Your price for cleaning is based on the cleaners focusing all of their time on cleaning. We ask

that you take a few minutes to tidy up to allow the cleaners easy access to the

areas/surfaces to be cleaned (floors, countertops, tabletops, etc.).

If you’d like our cleaners to do these tasks for you, call the office in advance so your cleaning

fee can be adjusted for the additional time.

Pets

We will gladly work around pets. We ask that indoor activity is limited for cleaning

efficiency and safety reasons. If your pet becomes anxious or presents a safety concern,

Capable Clean reserves the right to remove its providers from your home.

Our providers are instructed not to enter a house if they believe an animal is a threat. Pets

may behave differently if a family member is not present. If the removal of our cleaning

provider is due to aggressive pets, our cancellation policy will apply.

Service Fees

Please remember we give these quotes based on years of experience, but we may adjust the

price based on the actual condition of the house. If the scope of work is greater than

anticipated, we’ll call you. If we are unable to reach you, the provider may have to leave, and

you will be charged the cancellation fee.

We reserve the right to reevaluate rates at any time based on the scope of work required to

meet the client’s standards. Capable Clean will contact the client to discuss price or service

revisions if the cleaning time differs significantly.

Payments

Payments are made by credit/debit card or e-transfer (ACH, Venmo, or Zelle). Credit/Debit

cards will not be charged until after the appointment is completed, however, a hold will be

placed on the card 48 hours before the booking to ensure funds are available.

E-transfers must be sent 24 hours before your booking, or the booking will be canceled.

Refund Policy

We do not offer refunds. We have built our business providing the best possible service.

However, we understand things can occasionally get missed.

If something was missed, please email or call us within 12 hours, and we will correct the

issue at no charge.

Recurring Service Discount

Recurring discounts begin after the first cleaning. If you skip cleanings and your cleaning

frequency changes, your rate will adjust to the new lower-frequency pricing level.

Rate Increases

Cleaning rate adjustments may occur if there are changes in the home (e.g., remodel,

address change, more residents, added furniture).

Rates may increase annually by up to 10% of the current rate.

Lockouts

The client must make the service location accessible to Capable Clean providers on the

scheduled service day. If the team is locked out, we will attempt to reach you. If no contact is

made within 30 minutes, the cleaning will be skipped, and you will be charged the full cost

of service.

Cancellations

Cancellation Policy (48-hour notice required)

We understand that plans can change, and we strive to accommodate our customers as best

as possible. However, to ensure fairness to our team and to our other customers, we reserve

the right to charge the following fees via the card on file.

Please consider how late or last-minute cancellations can negatively impact our anticipated

earnings for the day—we are not always able to replace jobs on our schedule within such

short notice.

- Cancellations made less than 48 hours before the scheduled service will incur a $50 fee.

- Cancellations made less than 24 hours before the scheduled service will be charged 50% of

the total booking price.

- Same-day cancellations or no-shows will be charged 100% of the total booking price.

To avoid cancellation fees, we kindly ask that you notify us as soon as possible if you need to

reschedule or cancel your appointment. Thank you for your understanding and cooperation.

Alarm

If your home has a security system, ensure it’s turned off or provide us with the code and

instructions. If codes change, notify us to avoid lockout fees.

Use of Homeowner’s Vacuum

If you request use of your vacuum, Capable Clean is not liable for damage or required to

perform vacuuming if the unit malfunctions.

Cleaning Supplies

Capable Clean provides its own equipment and products. If you request green products or

your own supplies, please notify us in advance. We are not responsible for damage from

client-supplied products.

Items We Cannot Clean

We do not offer mold removal or clean homes involving bodily fluids, feces, vomit, litter

boxes, or similar hazards.

Unreachable Areas & Heavy Items

Our providers do not climb higher than a step stool or move items over 35 lbs. If you want

areas behind heavy items cleaned, please move them before the appointment.

Breakage/Damage & Loss Policy

Although rare, breakage may occur. Our cleaners are insured and use reasonable care. We

are not liable for:

- Normal wear and tear

- Improperly installed items

- Undisclosed valuables (art, collectibles, heirlooms)

Clients should inform us about fragile or irreplaceable items in advance.

Notify us within 24 hours of any breakage/loss.

Cleaners Arrival Window

We schedule efficiently to reduce travel time and keep prices low. Exact times cannot be

guaranteed. Cleaning may occur between 8:00 AM and 7:00 PM, with a typical 2-hour

arrival window.

Holidays

Capable Clean does not provide service on holidays unless previously discussed specifically.

If your service falls on a holiday, we will contact you to reschedule.

House Key/Key Release

If the client leaves a key in an unsecured location or door unlocked, Capable Clean is not

liable for any resulting damage or theft.

Upon cancellation of services, keys will be returned within 48 hours or the next business

day.

Non-Solicitation of Capable Clean Providers

Clients agree not to hire Capable Clean providers directly. We invest time and resources into

recruiting, training, and vetting our team.

Governing Law

Any claim relating to the Capable Clean website or services shall be governed by the laws of

the State of California, without regard to conflict of law provisions.

We’ve worked hard to make our website and services transparent, helpful, and informative.

If you have suggestions for improvement, let us know.

Capable Clean reserves the right to change these terms and conditions at any time without

prior notice.